Frequently asked questions

We specialise in authentic Mauritian groceries, familiar island brands, pantry staples, snacks, drinks, spices, pickles, noodles and ingredients that help you recreate Mauritian flavours at home.

Our catalogue focuses on products associated with Mauritius and the flavours Mauritian households know and love. Product pages show the brand, pack size, origin and available product information so you can check each item before ordering.

The individual product page shows ingredient and allergen information when available. If any details are missing or you have an allergy, contact us before ordering to request the current manufacturer information. Recipes can change, so check the packaging again on delivery.

Some imported products have limited or seasonal availability. Stock shown on the website can change as orders are placed. New arrivals and returning favourites are added as soon as they become available.

We deliver to eligible UK addresses. Enter your postcode in the basket or checkout to confirm availability, the exact delivery charge and the estimated delivery information for your address.

Standard delivery starts from £4.99, but the final amount depends on your postcode and basket. The exact total is always shown before payment.

Eligible UK mainland grocery baskets qualify for free standard delivery when the qualifying spend reaches £40.00. For alcohol baskets of 10 kg or less, the alcohol delivery charge replaces standard mainland delivery. For baskets over 10 kg, the heavy-goods charge replaces both normal postcode-based delivery and any alcohol delivery charge. Frozen-product charges can still apply where relevant.

A £6.99 heavy-goods charge applies when the total product weight in the basket is over 10 kg. It replaces standard and alcohol delivery charges and appears in your basket before you pay. A frozen-product charge may still apply.

The delivery estimate is shown during checkout and may vary by postcode, order contents and carrier availability. Once fulfilment and tracking information is available, it will be associated with your order.

Yes, where alcohol products are available, but you must be 18 or over. An adult may need to receive the parcel and provide valid identification. Please drink responsibly.

An alcohol delivery charge of £5.99 applies when the basket contains alcohol and weighs 10 kg or less. For eligible UK mainland orders, this replaces the standard delivery charge even when the basket is below £40.00, so both charges are not added together. Highlands, Islands and Northern Ireland can still have their regional delivery charge. If the basket is over 10 kg, the heavy-goods charge takes priority and replaces both the normal postcode-based delivery charge and the alcohol charge; a frozen-product charge can still apply where relevant.

Secure card payment is handled through Stripe. Available accelerated payment methods, such as Apple Pay or Google Pay, appear automatically when supported by your device, browser and wallet.

Payment details are entered through Stripe's secure checkout flow. Mauritian Groceries does not need to store your complete card number on the shop website.

You can browse products and build a basket without signing in. Creating an account makes it easier to save your details and view account features and order information available to registered customers.

Sign in and open your account orders to view available order information. Keep your order reference when contacting support so the team can locate your purchase quickly.

Contact us as quickly as possible with your order number. Changes or cancellations cannot be guaranteed once packing, payment processing or dispatch has progressed.

Contact us as soon as possible with your order number and clear photographs where relevant. Do not return food products before receiving instructions from the support team.

Eligible non-perishable online purchases normally have a 14-day cancellation period. Rapidly perishable goods and some unsealed hygiene-sensitive items are excluded from change-of-mind returns, but faulty, unsafe or incorrect goods remain protected by law. Contact us before sending anything back.

Explore the recipe collection for approachable ways to use Mauritian products, learn familiar combinations and bring island flavours into your kitchen.

Use the contact page or email orders@mauritiangroceries.co.uk. Include your order number when asking about an existing purchase.